For many patients, keeping track of appointments, prescription refills, and specialists can be overwhelming. Even more so when a patient has multiple health conditions which they are receiving care for. Recently, Prairie Lakes Primary Care implemented a new care management program, called ChartSpan, that keeps all of their information in one place and easy to access on a digital device. Previously, this has all been managed by the Primary Care case managers. ChartSpan will now handle patient enrollment, education, and communication with patients' part of the Chronic Care Management (CCM) program. 
Medicare patients using ChartSpan have access to a 24/7 nurse line, personalized care plans, and other benefits:
- A dedicated clinician
- Help with medication refills, appointment scheduling, and accessing test results
- Comprehensive care plans for each patient
- Support for transportation and mobility needs
- Help achieving healthcare goals
- Assistance with Social Determinants of Health Support for caregivers and family members
The CCM program provides more support to our patients with multiple chronic conditions. It will engage with our patients monthly, help them play an active role in their care management, and help them meet their preventive care goals. ChartSpan is essentially a remote extension of your primary care provider’s care team.
Chartspan will reach out to patients, but patients will be encouraged to call Chartspan if any questions or needs arise.
Prairie Lakes Healthcare System continues to improve our communication and ease of access to medical information for our patients making it as convenient as possible to get the exceptional care you need.