Prairie Lakes Healthcare System was recently awarded the 2022 Outstanding Patient Experience Award from Healthgrades for the first time. Healthgrades is an online resource that empowers users to find the best hospitals, doctors, and care for their family by delivering accessible and transparent information on healthcare providers in their area.
399 hospitals received the 2022 Outstanding Patient Experience Award – seven were chosen in South Dakota (click here for a complete list). To select winners, Healthgrades analyzed 3,173 hospitals nationwide that submitted at least 75 patient experience surveys from July 2020 to March 2021 and evaluates these hospitals based on 10 measures. The survey questions focus on patients’ perspectives of their care in the hospital. The topic of these questions range from cleanliness and noise levels in patient rooms to medication explanations and hospital staff responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital. Hospitals in the top 15% are recognized as Outstanding Patient Experience Award recipients.
“Prairie Lakes is a patient-centered organization and being recognized for excellent patient care is a point of pride for us," Interim CEO, Paul Macek said. "We want to recognize our staff and physicians for their commitment to providing high-quality health care that they deliver to our patients and community every day."
The Outstanding Patient Experience Award from Healthgrades recognizes Prairie Lakes Healthcare System as an organization that offers superior quality care to patients. We would like to thank each and every one of our employees that help us every day to provide exceptional patient service. From a welcoming smile when one enters the facility to a smooth discharge process and everything in between, Prairie Lakes is dedicated to exceptional patient care.