After a doctor’s visit or stay at Prairie Lakes Healthcare System, patients may receive a survey from us by email or text message through our survey partner, Press Ganey. Press Ganey is a trusted and independent patient satisfaction survey company dedicated to improving patient experiences in health care facilities nationwide.
Not all patients receive a survey, but if you do, we encourage you to participate. Your feedback helps us improve the safety, quality, and experience of patient care.
How are star ratings calculated?
The patient satisfaction star rating is based on patients' responses to the question “Likelihood of your recommending this care provider to others” on the survey.
Are all comments posted?
To build trust and transparency with our patients and providers, we are committed to posting both positive and negative comments onto providers’ profiles. Patient comments help others in choosing a provider that best fits their needs, which goes beyond being able to treat a certain condition. A patient-provider relationship founded on trust is just as important in the healing process.
Some comments may not appear on a provider’s profile because they do not meet certain criteria, such as they have been deemed libelous, are subject of ongoing legal review, are profane or include private information.
Why do some providers not have a star rating?
This may be because:
- The provider may not have enough responses to get accurate results. Only providers with 30 or more completed surveys will have the results posted on their profile page.
- The doctor may not work in a clinic, which means their patients would not receive the survey we use to calculate this rating.
How is patient information protected?
Privacy matters to us. Any parts of reviews that contain private health information or identifying information will not be displayed.